Privacy Policy

1. Introduction

Welcome to the Privacy Policy of A.S. Digital Services Ltd (hereinafter "we" or "our"). Based in London, United Kingdom, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in connection with the "Feedbe" project, and how you can exercise your rights under the General Data Protection Regulation (GDPR), UK data protection laws, and applicable regulations in the United States. We offer a variety of digital services through Feedbe, and our goal is to ensure your safety and satisfaction, whether you reside in the UK, the US, or elsewhere around the world.

2. Data Collected

During the registration process for Feedbe, we collect the following personal data:

  • First Name
  • Last Name
  • Email Address
  • Business Data (including the name and address of the customer's company)

We may also collect additional data such as your preferences and your interactions with our services.

3. Use of Data

We use your personal data to:

  • Create and manage your Feedbe account
  • Provide and improve our services
  • Handle and process requests and orders
  • Send communications related to the requested services and important notifications

Legal Basis for Processing:

  • Performance of a Contract: Data is necessary for the creation and management of your account and to provide the requested services.
  • Legal Obligation: Where necessary to comply with legal obligations.
  • Legitimate Interests: Where necessary to pursue our legitimate interests, provided such interests do not override your rights and freedoms.

4. Paid Plans and Payment Methods

Feedbe offers paid plans that you can activate via subscription. Payment for these plans is made via credit card and is processed using Stripe's APIs, a secure online payment service.

Your payment details, such as credit card information, are managed directly by Stripe, and we do not store such information. Stripe employs advanced security measures to protect your payment data. For more information on how Stripe handles data, you can review their Privacy Policy.

5. Third-Party Services

We use third-party services to enhance and manage our operations:

  • Email Delivery: We use Resend.com for sending emails. Resend.com manages the sending and delivery of emails and may process your data to provide this service. For further details on how Resend.com handles data, please refer to their Privacy Policy.
  • Analytics: We use Google Analytics to analyse how users interact with our website and Feedbe. Google Analytics collects and analyses information about website visitors. The collected data is used to improve our services and your experience. You can review Google Analytics' Privacy Policy for information on how Google handles data.

6. Data Sharing

We may share your data with:

  • Business partners and service providers who assist in the management and provision of our services
  • Legal authorities, if required by law

We ensure that such third parties adopt adequate measures to protect your privacy and comply with GDPR, UK data protection laws, and applicable US regulations.

7. Data Security

We implement appropriate security measures, such as encryption and restricted access, to protect your personal data. However, no method of internet transmission or electronic storage is entirely secure, and we cannot guarantee absolute protection.

8. Rights of Data Subjects

Under GDPR, UK data protection laws, and applicable US regulations, you have the right to:

  • Access: Request a copy of your personal data that we hold.
  • Rectify: Correct any inaccurate or incomplete data.
  • Erase: Request the deletion of your personal data under certain circumstances.
  • Restrict Processing: Request the limitation of processing of your data.
  • Object: Object to the processing of your data for legitimate reasons.
  • Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at the email address provided below.

9. Data Transfers

Your personal data may be transferred and processed in countries outside the European Economic Area (EEA), the UK, and the US. We take appropriate measures to ensure that your data is protected in accordance with GDPR, UK data protection laws, and applicable US regulations, such as Standard Contractual Clauses approved by the European Commission.

10. Data Retention

We retain your personal data only for as long as necessary to achieve the purposes for which it was collected or to comply with legal obligations. Generally, we retain data for the period during which your account is active and for a reasonable time thereafter, subject to legal requirements.

11. Cookies and Similar Technologies

We use cookies to enhance your experience on our website and Feedbe. Cookies help us analyse site usage and personalise content. You can manage cookie preferences through your browser settings. For more information on the cookies we use, please refer to our Cookie Policy.

12. Changes to the Privacy Policy

This Privacy Policy may be updated periodically. We will notify you of any changes through notices on our website or direct communications, as necessary. The last update was made on 14 August 2024.

13. Contact Details

For questions or requests regarding this Privacy Policy, you can contact us at the following:

  • Email: [email protected]
  • Address: Suite 5a, Ealing House, 33 Hanger Lane, London, United Kingdom, W5 3HJ

14. Right to Lodge a Complaint

You have the right to lodge a complaint with the competent data protection authority if you believe that the processing of your personal data violates GDPR, UK data protection laws, or applicable US regulations. In the UK, the competent authority is the Information Commissioner’s Office (ICO).

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